Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unworn, unwashed, and in its original condition with tags attached and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate a Return To start a return, contact us at givaeko23@gmail.com with your order number and reason for return. We'll respond within 2 business days. If your return is accepted, you'll receive instructions on how and where to send your package to:

GiVaeKo Lux Returns 168 Westside Drive Cameron, NC 28326

Items sent back without first requesting a return will not be accepted.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 7–10 business days.

Exchanges Exchanges are accepted for sizing issues only. Return the original item and once accepted, place a new order for the correct size.

Final Sale Items Sale items, limited drops, and promotional purchases are final sale and cannot be returned or exchanged.

Shipping Costs Original shipping is non-refundable. Return shipping is the customer's responsibility unless the item arrived damaged or defective.

Damaged or Defective Items Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 48 hours at givaeko23@gmail.com with photos and your order number so we can make it right.

European Union If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unworn, unused, with tags, and in original packaging.